Frequently Asked Questions

Ordering & Customization

How do I order a custom pet portrait?

Simply select your preferred design and the size of the print, upload a clear photo of your pet, and complete your order. We'll create a digital preview for your approval before production.

What photo should I use?

For the best results, please provide a high-quality photo with these specifications:

  • Resolution: Minimum 1000 x 1000 pixels (higher is better)
  • File format: JPG, PNG, or HEIC
  • File size: At least 1MB for optimal print quality
  • Lighting: Well-lit with natural lighting preferred
  • Focus: Sharp and clear, not blurry
  • Framing: Your pet's face should be clearly visible and in focus
  • Background: Any background works, but uncluttered backgrounds help your pet stand out

Avoid using screenshots, heavily filtered images, or photos taken from far away. The higher the quality of your original photo, the better your final portrait will be!

Can I customize the design or colors?

Yes! During the ordering process, you can specify any customization preferences. We'll incorporate your requests into the digital preview for your approval.

Can I order portraits of multiple pets?

Absolutely! You can order individual portraits for each pet or request a custom design featuring multiple pets together. Just let us know your preference when ordering.

What if I don't like the digital preview?

No problem! We'll work with you to make revisions until you're completely happy with the design before we proceed to production.

Production & Shipping

How long does it take to receive my order?

Physical Products: After you approve your digital preview, production typically takes 3-5 business days, plus shipping times which varies by location.

Do you offer free shipping?

Yes! We offer free worldwide shipping on all physical products. No minimum purchase required.

Do you ship internationally?

Absolutely! We ship to customers worldwide with free shipping included.

How is my order packaged?

All physical products are carefully packaged to ensure they arrive in perfect condition, with protective materials to prevent damage during shipping.

Can I track my order?

Yes! Once your order ships, you'll receive a tracking number via email so you can monitor its progress.

Products & Formats

What products do you offer?

We offer a variety of custom pet aluminum portraits in different sizes. Each art work is made to order, and we sell only 5 art prints of the same style, so you can have exclusivity of your pet art 

  • Aluminum Prints: Sleek, modern metal prints with vibrant colors

What sizes are available?

Available sizes vary by product type. Check each product listing for specific size options.

What is an aluminum print?

Aluminum prints are high-quality images printed directly onto aluminum sheets, creating a sleek, modern look with vibrant colors and excellent durability. They're lightweight, easy to hang, and perfect for contemporary spaces.

What file format do digital downloads come in?

Digital downloads are provided as high-resolution JPG or PNG files, suitable for printing or digital use.

Returns & Quality

Can I return my custom portrait?

Because each portrait is custom-made specifically for you, we cannot accept returns under normal circumstances. However, we provide a digital preview for approval before production to ensure you're completely satisfied.

What if my order arrives damaged?

If your order arrives damaged or defective, please contact us within 7 days with photos of the damage. We'll replace it at no additional cost.

What if there's an error in production?

If we made a production error that doesn't match your approved preview, we'll remake your order at no charge. Please contact us within 7 days of receiving your order.

What is your quality guarantee?

We're committed to delivering premium quality portraits. Every order goes through our digital approval process to ensure accuracy, and we use high-quality materials and printing methods.

Payment & Pricing

What payment methods do you accept?

We accept Paypal and all major credit cards, debit cards, and other secure payment methods through our checkout.

Is my payment information secure?

Yes! All transactions are processed through secure, encrypted payment systems to protect your information.

Do you offer discounts or promotions?

We occasionally run special promotions and discounts. Sign up for our email list or follow us on social media to stay updated on current offers.

Technical Support

I'm having trouble uploading my photo. What should I do?

Make sure your photo file is in JPG or PNG format and under the maximum file size. If you continue to experience issues, please contact our support team for assistance.

I haven't received my digital preview yet. When will I get it?

Digital previews are typically created within 1-3 business days after your order is placed. If it's been longer, please check your spam folder or contact us.

How do I contact customer support?

You can reach our customer service team through our Contact page. We're here to help with any questions or concerns!

Still Have Questions?

If you didn't find the answer you're looking for, please don't hesitate to contact us. We're happy to help!